On the 2nd July, Flomatik started the second stage of an engagement with VM's Core & Edge Data logical Deployment & Support (D&S) team. The 40-strong Logical D&S team carry out the logical configuration of the switches and routers that make up VM's Core Backbone, Metro, Edge and larger customer IP networks that are installed by the Physical D&S team, where Flomatik have 5 engineers (Baz Collings, Carl Knight, Craig Glover, Mark Womack, Pete Kenna) already providing great service to VM.
Stage 1 saw Flomatik carry out a 6 week consultancy-level review of the D&S team's processes, working practises, supporting systems; analysing the effectiveness and the overall efficiencies of the team, advising VM management of any areas of concern and proposing an action plan to improve the operation of the team. VM have subsequently taken up our proposal and we have embedded a 3-person PMO team into the D&S area under a 3 month Managed Service agreement, with a view to a longer-term collaborative relationship.
Stage 2 aims to realise a conjoined, effectively operating engineering function that can keep pace with, and exceed, VM’s ambitious network capacity growth plans, whilst looking to introduce efficiencies through process, system and resource optimisations. The team will focus on three key areas below with the ultimate goal of saving VM money whilst increasing output of the D&S team:
- Team management and work coordination - Flomatik will take responsibility for the PMO team and the workload management of the department, including Virgin’s contract and permanent engineering and coordination personnel.
- Measurement and reporting - The PMO team will instigate and act upon Key Performance Indicators (KPIs) to align performance with Virgin’s business goals and other, more tactical management initiatives.
- Process and system development - The PMO will introduce Service Improvement Planning (SIP) to capture and progress any identified improvement opportunities.
To ensure we deliver on our commitment to VM and help grow the partnership further, Flomatik welcomes 3 new starters to this team in the shape of Paul Overbury who is heading up things as the Technical Delivery Manager, David Sutherland who takes on the Technical Analyst role and Nicola Cumberlege who assumes a Resource Manager role. Each of the team have a vital and distinct role to play and come with a vast wealth of experience gained at Major Service Operators and vendors alike.